We want you to choose GSpeech with confidence. This policy explains when you can request a subscription refund, how to contact us, and which rules apply to other purchases.
- 7 days · up to 10% usage · maximum 1 million creditsRequest a full refund within seven days of your subscription purchase or renewal, provided your subscription usage is no more than 10% of the plan's monthly included credits, capped at 1,000,000 credits.
- AppSumo purchases follow AppSumo's policyYour AppSumo offer's refund period and process continue to apply.
- Your legal rights remain protectedAny mandatory longer refund or withdrawal period takes priority.
1. Seven-day subscription guarantee
For a monthly or annual GSpeech subscription billed by Smarts Club LLC, you may request a full refund of the subscription charge when both of these conditions are met:
- Request within 7 daysYour refund request reaches us within seven (7) days of the subscription purchase or renewal.
- Use no more than 10%, capped at 1 million creditsThe subscription credits consumed from that charge until your refund request do not exceed 10% of the plan's monthly included credit allowance or 1,000,000 credits, whichever is lower. Usage exactly at this threshold qualifies.
How we calculate the threshold. We use the combined monthly AI and Machine credit allowance included in the plan you purchased. The same monthly allowance is used for annual subscriptions, because credits are allocated monthly. For example, a plan including 1,000,000 credits per month has a refund usage threshold of 100,000 credits; a plan including 20,000,000 has a threshold of 1,000,000 credits.
What counts as usage. We count subscription credits actually deducted for successfully generated audio after the relevant purchase or renewal and up to your refund request, including any applicable voice or model credit multiplier. Generating audio again counts when it incurs a new credit debit; replaying an existing recording without a new debit does not. Temporary credit reservations and released charges do not count. Trial credits and separately purchased credit packs are excluded from both this allowance and the subscription usage calculation. A monthly credit refresh during the seven-day window does not restart that calculation.
This guarantee covers the subscription charge for the billing period concerned. It does not provide a separate cash payment for unused credits or extend to other purchases automatically.
2. How to request a refund
Send your request through our contact form or email info@gspeech.io. Please include:
- The email address associated with your GSpeech account.
- Your order, invoice, or transaction reference and the date of the charge.
- Which subscription charge you would like refunded. You may also tell us what did not work for you so we can help.
Please do not send your password or full payment-card details. We may ask for information needed to verify the account or locate the payment.
3. AppSumo and lifetime purchases
Purchases made through AppSumo, including lifetime deals, follow the refund policy, guarantee period, and refund process applicable to the AppSumo offer you purchased. Request an AppSumo refund through your AppSumo account.
Our seven-day direct-subscription guarantee does not replace or shorten AppSumo's applicable refund period. Your purchased tier, lifetime access, and other offer entitlements remain governed by the offer at the time of purchase.
4. Separately purchased credit packs
Credit packs are purchased separately from a GSpeech subscription plan. They are not covered by the seven-day subscription guarantee; refund eligibility for a credit-pack purchase follows the terms presented when that pack was purchased and any applicable legal rights.
If you believe a credit-pack charge was duplicated or incorrect, contact us through our contact form or info@gspeech.io so we can review the payment.
5. Processing and account access
We will confirm the outcome of your request by email. Approved refunds are returned through the payment processor to the original payment method where supported. The time it takes for a refund to appear depends on the processor and your bank; any shorter deadline required by applicable law takes priority.
After a subscription refund, paid-plan access for the refunded subscription ends. Previously generated files remain available subject to your then-current plan, including the Free plan.
Credits already used to generate audio remain consumed. We do not reverse those generations or pay additional compensation for used or unused credits. If you meet the eligibility conditions in section 1, the qualifying subscription charge is refunded in full.
6. Cancellation and billing concerns
Canceling a subscription stops future renewals; it does not by itself request a refund of a past charge. To cancel a subscription billed by us, use our contact form or email info@gspeech.io at least one day before the next payment is due, as described in our Terms of Service.
If you have a billing concern, please contact us so we can investigate. Nothing in this policy restricts your right to dispute a charge with your payment provider or exercise your legal rights.
7. Your statutory rights
The seven-day guarantee is a voluntary refund policy in addition to any mandatory rights you have under applicable law. It does not exclude or limit a statutory right of withdrawal, a remedy for a faulty or non-conforming service, or any longer period required by law.
Where mandatory law gives you a longer period or a different remedy, that law takes priority over this policy, including for purchases outside the subscription guarantee.
8. Effective date and earlier purchases
This policy takes effect on October 3, 2026. The seven-day subscription guarantee and its credit-usage threshold apply to charges made on or after that date. Charges made earlier retain the refund terms offered at the time, including the previous 15-day period where it applied.
Future updates will show a revised effective date. A later policy will not retroactively remove refund rights attached to an earlier charge.
9. Contact and related policies
GSpeech is operated by Smarts Club LLC. For refund or billing questions, use our contact form or email info@gspeech.io.
Read our Terms of Service for subscription terms and our Privacy Policy for information about how we handle personal data when processing your request.
